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Terms of Service

Last updated: April 2026

Effective Date: April 13, 2026

1. Acceptance of Terms

By accessing or using ReviewSync.ai ("ReviewSync", "we", "us", or "our"), you agree to be bound by these Terms of Service. ReviewSync is operated by Nicholas Arrowood (sole proprietor, pending LLC formation). These terms will be updated to reflect the operating entity's name once the LLC is formed; continued use after that update constitutes acceptance of the new operating entity. If you do not agree to these terms, you may not use our service.

2. Description of Service

ReviewSync provides an AI-assisted review management platform that allows businesses to monitor, analyze, and respond to customer reviews across multiple platforms, including Google, Facebook, Yelp, TripAdvisor, and other supported review sources. ReviewSync aggregates review data from third-party platforms via their public APIs or automated review aggregation services. We are not affiliated with Google, Yelp, Facebook, TripAdvisor, or any other platform listed, and nothing on the service should be construed as an endorsement or partnership with those platforms.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account, and you must have authority to bind the business on whose behalf you are registering.

4. Acceptable Use

You agree not to use the service to: post fake or misleading reviews; violate any applicable laws or the terms of any third-party platform from which reviews are sourced; infringe on intellectual property rights; scrape, resell, or redistribute review data outside the scope of your own business operations; or attempt to gain unauthorized access to our systems or other users' accounts. We reserve the right to suspend accounts engaged in behavior that creates legal or operational risk for ReviewSync or its providers.

5. AI-Generated Content

Our service uses AI to generate suggested review responses. You are responsible for reviewing and approving all AI-generated content before it is published. AI responses are suggestions only. You are the publisher of any content you choose to post on third-party platforms, and you accept full responsibility for its accuracy, tone, and compliance with the destination platform's policies. ReviewSync is not liable for any AI-generated content that you choose to publish.

6. Subscription and Billing

ReviewSync offers a Free Forever tier and paid plans (Starter, Growth, and Agency). Paid plans are billed in advance on a monthly or annual basis through our third-party payment processor. Fees are charged at the start of each billing period and are non-refundable except as described in Section 7. You may cancel your subscription at any time; upon cancellation you retain access to paid features through the end of the current paid period, after which the account reverts to the Free Forever tier or is closed at your election. Usage limits apply based on your selected plan, and exceeding those limits may result in feature restrictions or an upgrade prompt. See Section 7 (Refund Policy) for details on refunds.

7. Refund Policy

We want you to be satisfied with ReviewSync. Our refund policy is as follows:

  • Monthly plans: New monthly subscriptions are eligible for a full refund within 14 days of the initial purchase if you have not made substantial use of paid features. After the 14-day window, monthly subscriptions are non-refundable, and prorated refunds are not offered for mid-cycle cancellations. You will retain access until the end of the paid period.
  • Annual plans: Annual plans are eligible for a 14-day money-back guarantee from the date of initial purchase. Within the first 30 days of an annual subscription, you may also request a prorated refund of unused full months remaining on the plan. After 30 days, annual plans are non-refundable.
  • How to request a refund: Email support@reviewsync.ai from the email address on your account with the reason for the refund request.
  • Processing time: Approved refunds are processed within 10 business days to your original payment method.
  • Usage-based overages: No refunds will be issued for usage-based overages or add-ons already consumed.
  • Chargebacks: Initiating a chargeback or payment dispute without first contacting support may result in immediate account suspension and permanent loss of access pending resolution.

8. Third-Party Services

Your use of ReviewSync necessarily involves third-party services we integrate with. By using ReviewSync you also agree to the terms of service of these providers where your data flows through them:

  • Database and authentication provider
  • Cloud hosting and edge compute provider
  • Payment processing provider
  • AI response generation provider
  • Review aggregation services for supported platforms
  • Transactional email delivery provider
  • Rate limiting and serverless key-value provider
  • Geocoding and business-discovery provider
  • Product analytics provider (with your consent)
  • Error monitoring provider (with your consent)
  • Site analytics provider (with your consent)

A named list of current sub-processors is available on request by emailing privacy@reviewsync.ai.

We are not responsible for outages, data loss, or policy changes at these providers, but we will use commercially reasonable efforts to communicate material changes that affect you. ReviewSync does not claim any certifications (such as SOC 2, HIPAA, or ISO 27001) at this time; any compliance representations made by the underlying providers are made by those providers and not by ReviewSync.

9. Service-Level Disclaimer

ReviewSync is provided on a best-effort basis with no guaranteed uptime or service level. Specifically:

  • Third-party review platforms may change APIs, block our aggregation services, or remove reviews at any time. ReviewSync cannot guarantee continuous availability of any specific platform integration.
  • Scheduled maintenance and emergency maintenance may occur without prior notice.
  • We do not warrant that review data is complete, timely, or accurate. Data reflects what third-party platforms expose to us at the time of retrieval and may be delayed, filtered, or incomplete through no fault of ReviewSync.
  • Credits, refunds, or service-level compensation for downtime or degraded performance are not offered.
  • The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

ReviewSync is provided "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service, including lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages. In no event shall our aggregate liability for any claim arising out of or related to these terms exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars ($100), whichever is greater. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so the above limitations may not apply to you in full.

11. Indemnification

You agree to indemnify, defend, and hold harmless ReviewSync, Nicholas Arrowood (and any successor entity formed to operate ReviewSync), and its affiliates, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with:

  • Your use of or access to the service;
  • Your violation of these Terms of Service;
  • Your violation of any third party's rights, including but not limited to content you post on third-party platforms based on AI-generated suggestions; and
  • Your violation of any applicable law or regulation.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defense of such claim.

12. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles. Subject to Section 13 (Arbitration and Dispute Resolution), the state and federal courts located in Florida shall have exclusive jurisdiction over any non-arbitrable dispute, and you consent to the personal jurisdiction of such courts.

13. Arbitration and Dispute Resolution

Please read this section carefully. It requires you to arbitrate disputes with ReviewSync and limits the manner in which you can seek relief.

  • Binding arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect.
  • Location: Arbitration shall take place in Florida, or at your option, via video conference or telephonically.
  • Costs: Each party bears its own costs of arbitration, with the AAA allocating filing and administrative fees in accordance with its rules.
  • Class-action waiver: ALL DISPUTES MUST BE BROUGHT IN THE PARTY'S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.
  • Small claims alternative: Notwithstanding the above, either party may bring an individual action in small claims court as an alternative to arbitration, provided the action remains in that forum.
  • 30-day opt-out: You have thirty (30) days from the date you first accept these Terms of Service to opt out of the arbitration and class-action waiver provisions by emailing support@reviewsync.ai with the subject line "Arbitration Opt-Out" and including the email address associated with your account. Opting out will not affect any other provision of these terms.

14. Termination

We reserve the right to suspend or terminate your account if you violate these terms. Upon termination, your right to use the service will cease immediately. You may request an export of your data before account deletion. Upon termination, the following sections survive: Limitation of Liability, Indemnification, Governing Law, Arbitration and Dispute Resolution, and any payment obligations accrued prior to termination.

15. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through the service at least thirty (30) days before the changes take effect, where feasible. Continued use of the service after changes take effect constitutes acceptance of the updated terms. If you do not agree to the updated terms, your sole remedy is to stop using the service and cancel your subscription.

16. Contact and Legal Notice

For general questions about these terms or the service, please contact us at support@reviewsync.ai. For formal legal notices, arbitration correspondence, or other legal inquiries, please use legal@reviewsync.ai.

Disclaimer: These terms are provided in good faith for a solo-operated SaaS product pre-launch. They do not constitute legal advice and are not a substitute for consultation with a qualified attorney. Users should consult their own counsel about how these terms apply to them and their business.