Privacy Policy

ReviewSync.ai

Effective Date: January 1, 2024

Welcome to ReviewSync.ai ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website and services, including any integrations with third-party platforms like Google Business Profile and Facebook Pages.

1. Information We Collect

a. Account Information:

Name, email address, business details, login credentials (OAuth tokens, not passwords).

b. Review Data:

Business reviews and related metadata synced from connected platforms (e.g., Google, Facebook).

c. Usage Data:

Analytics on how you use our dashboard or generate responses, including via Google Analytics.

d. Cookies & Tracking:

We use cookies to improve site performance and analyze visitor behavior. [You may opt-out or manage cookies via your browser settings. EU visitors will see a cookie consent banner.]

2. How We Use Your Data

  • • To provide services such as syncing reviews and generating AI-based responses
  • • To allow posting of responses to third-party platforms on your behalf
  • • To send service updates, newsletters, and marketing emails (opt-out available)
  • • To analyze usage trends and improve user experience

3. Legal Bases for Processing (GDPR)

We rely on:

  • • Contractual necessity: to provide services you signed up for
  • • Legitimate interest: analytics, product improvement, fraud prevention
  • • Consent: for email marketing and cookies (where required)

4. Third-Party Integrations

We may integrate with:

  • • Google Business Profile API (for syncing reviews, posting replies)
  • • Facebook Graph API (future integration planned)

Data accessed through these APIs is only used for the purpose of providing our service and is never shared or sold. Users can revoke platform access at any time through the third-party provider or by contacting us.

We also use:

  • • Google Analytics for site analytics

5. Data Retention

We retain synced reviews, response data, and account information for as long as your account is active. Upon account cancellation or request, we delete all associated data within 7 business days.

6. Your Rights

Depending on your location, you may have the right to:

  • • Access or correct your data
  • • Request deletion of your data
  • • Object to processing
  • • Request data portability

To exercise your rights, contact: support@reviewsync.ai

7. Data Security

We use encryption, secure storage, and role-based access controls to protect your information.

8. Children's Privacy

Our services are not intended for individuals under the age of 16.

9. California Privacy Rights (CCPA)

If you're a California resident, you may request:

  • • Disclosure of categories of data we collect and share
  • • Deletion of your personal information
  • • To opt-out of data "sale" (we do not sell data)

Contact: support@reviewsync.ai

10. International Users

If you are located outside the United States, including in the European Union, your data may be transferred to the U.S. where our servers are located. We apply appropriate safeguards such as standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy. We will notify users of significant changes and obtain renewed consent where required.

12. Contact Us

If you have questions or concerns, contact us at:

support@reviewsync.ai

Last updated: January 1, 2024

For questions about this Privacy Policy, please contact us at support@reviewsync.ai